Email: sales@peonyandsage.com
Tel: 01289 385517 {Lines are manned from 10-12pm and 3-4pm Mon-Fri}. Any urgent queries please email us.
If the phone is engaged or it goes to answer phone PLEASE EMAIL US rather than leave a message. All orders must be placed via the website or if not possible just email it to us with your address details and we can send you an invoice and call you back to take payment. We no longer take orders by phone. If ordering 1m we will put this on a roll if you want it folded put that in your notes upon check out and we can refund you £6.00 for the postage. All orders over 2m will be shipped on a roll via courier.
SAMPLES: Please order a MAXIMUM OF 10 Samples. Samples all vary in size, but are usually approx A5. Each fabric listing has a drop down to order a sample or by the metre, these are sent out same day. Samples to the USA we are shortly discontinuing using Royal Mail as they have been too slow and unreliable and will be using a courier system for samples as well as fabrics by the metre.
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MAKING THE BEST OF YOUR LINEN: We feel a blackout lining or medium interline is the best treatment both aesthetically and to ensure your fabrics stand the test of time. Please expect slight creasing as this is the nature of linen and allow curtains to hang for a few weeks for the creasing to reduce. Please only dry clean our linens. Washing may result in a loss of colour or shrinkage.
SUSTAINABILITY: We are passionate about the environment, all of our products are sustainable and derive from natural sources including linen, paper and recycled cottons. Our packaging is 100% recycled and recyclable. We are yet to find a suitable alternative to our roll packaging which is a recycled plastic and is recyclable as soon as we have a waterproof durable product this will be replaced. We also re use packaging and boxes from other deliveries. We don’t export to every country in the world to reduce our carbon footprint so have selected Europe, USA and Australia.
EXPORTING TO IRELAND, EU AND USA: For any enquiries please contact us on sales@peonyandsage.com. We are currently upgrading our Postal Service for samples to EU & USA we are no longer going to use Royal Mail as they have been too slow and will be using a 4-6 guaranteed courier delivery service. For rolls of fabric we will be using a next day delivery service for the USA once the goods are ready to export. We are doing everything we can to expediate lead times and avoid slow carriers.
For part metre orders just email us on sales@peonyandsage.com
ORDER & DELIVERY: Please allow up to 1-2 days for delivery of trims, plains and samples. Please allow up to 14 working days for printed fabrics and wallpapers, although lots of fabrics are in stock and are indeed next day. Our fabrics are printed using various different basecloths, then colourfasted and despatched to us for checking and redespatched. Handmade goods could take up to 21 days. Please note once you have placed your order if your goods have been despatched we are unable to change any delivery addresses at this point.
BESPOKE SERVICES: We are able to print railroaded, to ensure no joins with the max drop of 140cm. We can do this at a charge of £10.00.
PAYMENT: Online ordering couldn’t be easier, you can check out with PAYPAL even if you do not have an account by entering your card details, using leading debit or credit cards securely. You can also use our WORLDPAY which accepts most international credit cards. We can also take payment over the phone for debit cards, do call us on 01289 385517, especially for part metre orders. We can also accept money and send money if necessary via paypal too. Or if you rather email your order to sales@peonyandsage.com we can send you a proforma invoice with our bank details at the base for online bank transfer. All trade orders must be paid for by electronic transfer before we process.
UK Delivery Charges:
Delivery on a roll via our courier service is £11.95 ex VAT
We would always recommend the fabric on the roll to save from creasing, certainly over 1m. Should you want 1m folded for £6.95 ex VAT please put that in your notes and we will refund accordingly, please note we cannot be responsible for creasing from a folded piece.
International Delivery Charges, Taxes and Duties:
2 – 5 metres folded £18.00 – £45.00
We now offer free shipping to the USA on orders over £500.00
For the rest of the world for orders over 30m please email us and we can give you a quote.
As of the 1st January 2021 import charges and taxes may be applicable in EU countries. These charges are not included in our shipping costs as they can vary, so please check your local charges before ordering.
VAT: Peony and Sage Ltd is VAT registered. All listed prices include VAT. Trade customers will be billed separately with a VAT Invoice. If you as an individual require a VAT Invoice please do request one. For all international and EU (including the Republic of Ireland) exports as of January 1st 2021 will no longer be charged VAT and will be zero rated. However, we have an export price which matches our listed price, this is to allow for extra costs, time and insurance required to process international shipments. VAT NO: 129 8103 13. Please note we show our prices in foreign currencies as close to the daily exchange rate, this can alter slightly at the time of purchase.
TRADE: If you are a member of the trade and are interested in an account please do send us an email to sales@peonyandsage.com
FAQ’s
How big are your samples? Samples of fabrics are generally A5 in size but sizes can vary. Wallpaper samples tend to be full width strips of 52cm by 12-15cm in height.
Can I return wallpaper or fabric? Unless faulty fabrics and wallpapers have been printed to order and can be batch specific therefore are not returnable.
How long will my order take? Please allow 1-2 days for samples, candles, pom poms and some make up bags. Please allow 14-21 days for fabrics and wallpapers. (We can and do experience some delays due to the ongoing pandemic and cannot always predict this at the point of order if staffing or couriers are affected) Handmade cushions and goods 21-28 days. Please do email at any point if you are waiting for an order for an update.
What is the best way to contact you? We advise you email to sales@peonyandsage.com we are extremely responsive to email, less so to phone due to the number of enquiries we handle per day and it is often hard to hear numbers and messages left on voicemail. We will email you within usually an hour of you making contact.
LINEN IMPERFECTIONS: Every effort is made by our mills and printers to achieve perfect linen. However, imperfections when dealing with a natural product and inks can and do occur, we inspect all our linens to a very high level and keep these to an absolute minimum. We allow in line with industry standard one small defect every 10m, this can include a minor linen weaving flaw, or print defect or catch by the heads please ensure you have ordered enough. Colours may also vary from your samples within our tolerances.
PRIVACY STATEMENT: We only collect data for the purpose of processing and managing your order and so that we can keep in touch with you by newsletter occasionally. For this we need to keep your name, address, email address, phone number and details of your previous orders. We do not retain your payment details within our systems. These are held externally within Paypal, Worldpay or Stripe. In trusting us with your personal details you are entitled to rights under the Data Protection Act 1998 and the EU General Data Protection Regulation. The full details of our policy and these rights are here.
PLEASE NOTE: Colours can vary batch to batch so please always request a sample whether you are matching up with a previous order or starting from scratch. Do not rely on colours as seen on your monitor as all monitors, phones and tablets vary depending on settings. All fabrics are printed in the UK. Linen being a natural product can vary batch to batch particularly our flax and stone variations. This can affect final colours. We are entitled to discontinue fabrics, tweak colours and scales (although this is rare) please always check the website for repeat details and request a sample if you have ordered previously and need to match as close as you can to previous purchases. Please visit our terms of business page regarding our disclaimer in full. Printed backgrounds, ie coloured backgrounds pose a higher risk of variation to occur; we consider these as minor imperfections and cannot return fabrics due to a printing dot.
IMAGES: Please request our permission to use our images.
