Tel: 01289 388650
If the phone is engaged or we are in the cutting room do email us we promise to get back to you as soon as possible.
SAMPLES: Please order a MAXIMUM OF 10 Samples. We have an incredibly high volume of samples requests from all over the world, to ensure we can meet them and with a thought to the environment, please limit your selection. We hold the right to refund large sample requests that may limit others receiving their orders in a timely fashion or that can deplete our sample stocks. Apologies for any disappointment. Samples all vary in size, usually depending on the design and are hand cut. Please note all international sample requests we do not charge delivery, however, we cannot be held responsible if they get lost in the post, we can offer you a proof of postage from our Post Office for any claims that may need to be undertaken. We will send any sample requests over £100 via recorded delivery. With international deliveries of fabrics and wallpapers we offer a full tracking service but cannot do this for sampling.
OFFICE HOURS: Mon- Friday 0845hrs-5.00pm. Closed Saturday – Sunday.
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SAMPLES: Samples are £1.95 each. There is a sample link under each listing in fabric and wallpaper pages.
MAKING THE BEST OF YOUR LINEN: We feel a blackout lining or medium interline is the best treatment both aesthetically and to ensure your fabrics stand the test of time. Please expect slight creasing as this is the nature of linen and allow curtains to hang for a few weeks for the creasing to reduce. Please only dry clean our linens. Washing may result in a loss of colour or shrinkage.
PART METRES: We only offer part metres on orders greater than 5m. If you would like an order in a part metre over this amount please contact us at email@example.com
ORDER & DELIVERY: Please allow up to 14 working days. Our fabrics are printed using various different basecloths, then colourfasted and despatched to us for checking and redespatched. This can take some time, particularly if your order is on several basecloths. On occasion there may be delays which are out of our control due to busy periods and weaving of our basecloths. We seldom say out of stock but prints can sometimes be as long as four weeks if we have unforeseen delays. If your print is in stock it will be despatched immediately and delivered within 48 hours.
BESPOKE SERVICES: We are able to print railroaded, to ensure no joins with the max drop of 140cm. We can do this at no extra charge. We can change the scale and colours using our signature colours but cannot sample these as the min order would be 5m at £64.00 per m, we can no longer offer bespoke for a quantity under 5m. Any fabric printed bespoke will be sold at RRP £64.00. This is applicable to trade to ensure we cover studio charges. We would charge a £50.00 re colouring fee for changing colours in any design.
PAYMENT: Online ordering couldn’t be easier, you can check out with PAYPAL even if you do not have an account by entering your card details, using leading debit or credit cards securely. We can also take payment over the phone for debit cards, do call us on 01289 388650, especially for part metre orders. We can also accept money and send money if necessary via paypal too. Or if you rather email your order to firstname.lastname@example.org we can send you a proforma invoice with our bank details at the base for online bank transfer. All trade orders must be paid for by electronic transfer before we process.
UK Delivery Charges:
1m – £6.95 inc vat Folded and sent by Royal Mail recorded (please allow approximately 14 working days not including weekends days from order)
2 – 20 metres £13.00 inc vat On a roll delivered by TNT Couriers (please allow approximately 14 working days from order unless in stock allow 48hrs)
International Delivery Charges:
2 – 5 metres folded £18.00 – £45.00
WE DO NOT SEND OUR WALLPAPER, SAMPLES OR FABRIC TO AUSTRALIA, NEW ZEALAND OR JAPAN. WE HAVE ALSO HAD MAJOR ISSUES WITH SENDING ITEMS TO SPAIN AND ITALY AND GREECE UNFORTUNATELY WE HAVE DECIDED NOT TO SEND TO THESE COUNTRIES. IT MAY BE AN IDEA FOR YOU TO SEND TO A UK ADDRESS OR USE YOUR OWN COURIER SERVICE. ANY ORDERS TO THESE COUNTRIES YOU WILL BE CONTACTED AND ASKED WHAT YOU WOULD LIKE TO DO, SAMPLES WILL BE CANCELLED HOWEVER.
VAT: Peony and Sage Ltd is VAT registered. All listed prices include VAT. Trade customers will be billed separately with a VAT Invoice. If you as an individual require a VAT Invoice please do request one. If you are a member of the EEC and are VAT registered, please supply us with your VAT Number and we can Zero Rate the VAT. For all international export customers buying online the listed price will be the net retail price as seen excluding VAT, this is to allow for extra costs and insurance variances required for international shipping. VAT NO: 129 8103 13
TRADE: If you are a member of the trade and are interested in an account please do send us an email to email@example.com with either your shop address or website. We will check what stockists are in your area. We are opening fewer accounts as we are at a level that we feel represents our brand fully nationally. We no longer do books as our range is forever changing and growing. All sampling must be ordered through the website.
How big are your samples? Samples of fabrics are generally A5 in size but sizes can vary. Wallpaper samples tend to be full width strips of 52cm by 12-15cm in height.
Can I return wallpaper or fabric? Unless faulty fabrics and wallpapers have been printed to order and can be batch specific therefore are not returnable.
How long will my order take? Please allow 1-2 days for samples, candles, pom poms and some make up bags. Please allow 14-21 days for fabrics and wallpapers. Handmade cushions and goods 21-28 days. Please do email at any point if you are waiting for an order for an update.
What is the best way to contact you? We advise you email to firstname.lastname@example.org we are extremely responsive to email, less so to phone due to the number of enquiries we handle per day and it is often hard to hear numbers and messages left on voicemail. We will email you within usually an hour of you making contact.
PRIVACY STATEMENT: We only collect data for the purpose of processing and managing your order and so that we can keep in touch with you by newsletter occasionally. For this we need to keep your name, address, email address, phone number and details of your previous orders. We do not retain your payment details within our systems. These are held externally within Paypal, Worldpay or Stripe. In trusting us with your personal details you are entitled to rights under the Data Protection Act 1998 and the EU General Data Protection Regulation. The full details of our policy and these rights are here.
PLEASE NOTE: Colours can vary batch to batch so please always request a sample whether you are matching up with a previous order or starting from scratch. Do not rely on colours as seen on your monitor as all monitors, phones and tablets vary depending on settings. All fabrics are printed in the UK. Linen being a natural product can vary batch to batch particularly our flax and stone variations. This can affect final colours. We are entitled to discontinue fabrics, tweak colours and scales (although this is rare) please always check the website for repeat details and request a sample if you have ordered previously and need to match as close as you can to previous purchases. Please visit our terms of business page regarding our disclaimer in full. Printed backgrounds, ie coloured backgrounds pose a higher risk of variation to occur; we consider these as minor imperfections and cannot return fabrics due to a printing dot.
IMAGES: Please request our permission to use our images.