Contact Us

CONTACT DETAILS:

Email: sales@peonyandsage.com
Tel: 01289 388650

MEET THE MAKERS:
For Memoboards, Cushions, craft packs visit www.catkinandolive.com Catherine Cleaver on catkinandolive@gmail.com
For Drum Lampshades and Tapered Shades visit wwww.lollyandboo.co.uk Louise Maidment louise@lollyandboo.co.uk
For Make Up bags, cushions, & lavender gifts we use Ted & Lily (website coming soon) or email Suzy Mugridge tedandlily@yahoo.co.uk
For Bags, Toy Baskets, Stationery we use www.oliveanddaisy.co.uk Louise Schofield at oliveanddaisy@outlook.co.uk
For Beautiful bears we use Tru-Designs, Rebecca Truman

If the phone is engaged or we are in the cutting room do email us we promise to get back to you as soon as possible.

SAMPLES: Please order a MAXIMUM OF 10 Samples. We have an incredibly high volume of samples requests from all over the world, to ensure we can meet them and with a thought to the environment, please limit your selection. We hold the right to refund large sample requests that may limit others receiving their orders in a timely fashion or that can delete our sample stocks. Apologies for any disappointment. Samples all vary in size and are hand cut. Minimum size is 12 x 12 cm

OFFICE HOURS: Mon-Thurs 9.30-4.30pm. Closed Friday – Sunday.

For interior design or other fabrics & wallpapers visit: www.kb-interiors.co.uk

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SAMPLES: Samples are now £1.95 each. We have had to increase it to this amount to ensure we can meet the demand and to cover our time and costs. Apologies for any inconvenience. The sample link is under our FABRICS page

MAKING THE BEST OF YOUR LINEN:  We feel a blackout lining or medium interline is the best treatment both aesthetically and to ensure your fabrics last the test of time. Please expect slight creasing as this is the nature of linen and allow curtains to hang for a few weeks for the creasing to reduce. Please only dry clean our linens. Washing my result in a loss of colour or shrinkage.

PART METRES: We only offer part metres above orders of 5m if you would like an order in a part metre over this amount do email us for an invoice.

ORDER & DELIVERY:  Please allow anything up to 14 working days.  Our prints are hand printed using various different basecloths, then colourfasted and despatched to us for checking and redespatched.  This can take some time, particularly if your order is on several basecloths.  On occasion there may be delays out of our control due to busy periods and weaving of our basecloths.  We seldom say out of stock but prints can sometimes be as long as four weeks if we have unforeseen delays.  If your print is in stock it will be 48 hours. We only sell in full metres.

BESPOKE SERVICES: We are able to print railroaded, to ensure no joins with the max drop of 140cm, we can do this at no extra charge.  We can change the scale and colours using our signature colours but cannot sample these the min order would be 1m at £58.00pm. Any fabric printed bespokely will be sold at RRP £58.00 this is applicable to trade to ensure we cover studio charges.  We can offer a bespoke order of over 20m at normal trade prices but if this needs to be approved initially a minimum of 1m would be printed at £58.00. We can only offer bespoke work on our cream linen, not our flax, tumbled white or white cotton. This is due to the fact we take large stocks of our alternative basecloths to improve efficiency to our customers.

PAYMENT: Online ordering couldn’t be easier, you can check out with PAYPAL even if you do not have an account by entering your card details, using leading debit or credit cards securely.   We can now also take payment over the phone for debit cards, do call us on 01289 388650, especially for part metre orders.  We can also accept money and send money if necessary via paypal too.  Or if you rather email your order, we can send you a proforma invoice with our bank details at the base for online bank transfer. sales@peonyandsage.com .  All trade orders must be paid for by electronic transfer.

UK Delivery Charges 

1m – £6.95: inc vat Folded and Sent by Royal Mail recorded (please allow approximately 14 working days not including weekends days from order)

2 – 20 metres: £12.00 inc vat On a roll delivered by TNT Couriers (please allow approximately 14 working days from order unless in stock allow 48hrs) (we will fold and send 2m unless requested otherwise)

Rest of the world

2 – 5 metres folded £18.00 – £45.00
WE DO NOT SEND OUR WALLPAPER, SAMPLES OR FABRIC TO AUSTRALIA OR NEW ZEALAND. EUROPE IS FINE APART FROM ISLAND SHIPPING COULD INCUR HIGHER CHARGES SO YOU MAY BE NOTIFIED OF AN EXTRA CHARGE AND GIVEN THE CHANCE TO CANCEL YOUR ORDER OR PAY THE EXTRA. Any sample requests will be refunded from Australia or New Zealand.

VAT Peony and Sage is  VAT registered. All listed prices include VAT.  Trade customers will be billed separately with a VAT Invoice and if you are a member of the public requiring a VAT Invoice please do request one.  If you are a member of the EEC and are VAT registered, please supply us with your VAT Number and we can Zero Rate the VAT.  For all international export  customers buying online the listed price will be the net retail price as seen excluding VAT, this is to allow for extra costs and insurance variances required for international shipping.  VAT NO: 129 8103 13

TRADE:  If you are a member of the trade and are interested in an account. Please do send us am email to sales@peonyandsage.com with either your shop address or website. We will check what stockists are in your area. We can then offer a 15% discount and free delivery on a proforma basis. If you order over and above 50m we can then put you on full trade, or if you order multiple orders over a 2 month period exceeding this level we can then consider you for a trade account. We no longer do books as our range is forever changing and growing and all sampling must be ordered through the website.

For a complete interior design service and other home furnishings and lighting such as Kate Forman, Cabbages and Roses,  please visit www.kb-interiors.co.uk or email: sales@kb-interiors.co.uk . We are able to offer a full make up service in our fabrics and other suppliers, we also supply curtain poles and a large range of wallpapers and furniture is available upon request.

Privacy Statement: If you provide us with your personal contact details we confirm these are NOT distributed to third parties and any payment transactions online are secure and protected through PAYPAL.  For a full copy of our privacy statement please contact us.

PLEASE NOTE:
Colours can vary batch to batch so please always request a sample if you are matching up with a previous order and not rely on colours as seen on your monitor. All fabrics are printed in the UK. Linen being a natural product can vary batch to batch particularly our flax/ and stone varieties, this can affect end colours, we are entitled to discontinue fabrics, tweak colours and scales (although this is rare) please always check the website for repeat details and request a sample if you have ordered previously and need to match as close as you can to previous purchases. Please visit our terms of business page regarding our disclaimer in full. Printed backgrounds, ie coloured backgrounds pose a higher risk of printing dots to occur, we consider these as minor imperfections and cannot return fabrics due to a printing dot.

IMAGES: Please request our permission to use our images, we have used a number of photographers including: Sarah Gardner, Dreamy Whites, Phil Taylor Photography, Decorative Country Living, L&S Interiors, Tiree Dawson, and many others, it is not easy on our website to credit each image to the relevant photographer but we request you don’t pin our images without asking and referencing them correctly.